2agame Privacy Policy –
How We Handle Your Data

1 Introduction

This Privacy Policy describes how 2agame collects, uses, stores and protects the personal information of players who register and use the platform. It applies to all account holders and visitors to the 2agame website and mobile application.

2agame is an online gaming platform focused on Pakistani players. Because the platform handles account registration, identity verification using CNICs, PKR deposits and withdrawals via channels like JazzCash and Easypaisa, and ongoing gameplay activity, we collect certain personal data as a necessary part of operating the service properly and fairly.

We have written this policy in plain, readable English so that Pakistani players can understand exactly what data we have, why we have it and what your rights are. If anything here is unclear, you are welcome to contact us — the details are in Section 13.

2 Personal Data We Collect

We collect personal data through different means — directly from you when you register or contact us, automatically through your use of the platform, and from payment processors when you make transactions. Here is a breakdown of what we collect and when:

We do not collect data that is not needed for these purposes. We do not ask for your home address unless required for specific verification circumstances. We do not store full payment card numbers — card data is handled by the payment processor, not retained by 2agame directly.

3 Why We Collect Your Data

Every piece of data we collect has a specific purpose. We do not collect information speculatively or for purposes we have not thought through. The main reasons we collect and process your data are:

• To operate your account: Your name, email, mobile number and login credentials are needed to create and manage your 2agame account. Without these, the platform simply cannot function for you.
• To verify your identity: CNIC-based identity verification is required before withdrawals are processed. This is a standard requirement for any platform handling real-money transactions and helps protect both players and the platform from fraud.
• To process deposits and withdrawals: Payment details are needed to send and receive PKR via JazzCash, Easypaisa, Raast, bank transfer and cards. Transaction records are maintained for accuracy and dispute resolution.
• To enforce our Terms and Conditions: Account activity data — game sessions, wager history, bonus usage — is used to ensure the platform is used fairly and that bonus terms, VIP point calculations and responsible gaming rules are applied correctly.
• To provide customer support: Communications you send to support are used to resolve your query. These are retained so we have context if the same issue recurs.
• To send platform communications: Where you have not opted out, we may send you information about promotions relevant to your account — such as PSL season offers or deposit bonus announcements. You can opt out at any time.
• To improve the platform: Anonymised technical and usage data helps us understand how the platform is performing and where improvements should be made.

4 Identity Verification (KYC)

Identity verification is a required step before your first withdrawal is processed. The process involves submitting a clear image of your CNIC (Computerised National Identity Card). The name on your CNIC must match the name registered on your 2agame account and the name on the payment method used for withdrawals.

CNIC images submitted for verification are:

• Stored securely using encryption at rest.
• Accessed only by authorised 2agame staff specifically responsible for the verification process.
• Used only for the purpose of confirming your identity — not for any marketing or profiling purpose.
• Retained for as long as your account is active and for a period thereafter as described in Section 8.

Verification is a one-time process. Once your identity is confirmed, you do not need to re-submit documents for routine withdrawals. 2agame may request updated documentation in exceptional circumstances — for example, if your CNIC has expired or if there is a specific compliance concern related to a transaction.

5 Payment Data and PKR Transactions

All financial transactions on 2agame are handled in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer or debit/credit card, the following data is processed:

• Your registered mobile wallet number or bank account details (name and account number).
• Transaction reference numbers generated by the payment processor.
• Timestamps and PKR amounts of each transaction.

Full card numbers are never stored on 2agame's systems. Card payments are processed through a third-party payment gateway. 2agame receives only a transaction reference and outcome — not the full card details.

Transaction records are maintained for the lifetime of your account and for a period after account closure, as required for financial record-keeping purposes. These records are used to resolve any deposit or withdrawal disputes and to maintain accurate account balance histories.

6 Cookies and Technical Tracking

2agame uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is what we use and why:

Essential Cookies

These cookies are necessary for the platform to function. They keep you logged in during a session, remember your preferences and ensure the platform behaves correctly. You cannot opt out of essential cookies while using the platform — without them, basic features like staying logged in would not work.

Analytics Cookies

We use anonymised analytics data to understand which parts of the platform are most used, where players encounter issues and how the overall experience can be improved. This data does not identify individual users and is not linked back to your account.

Session Data

Your IP address, device type and browser information are logged automatically when you access the platform. This technical data is used for security monitoring — for example, to detect unusual login activity from an unfamiliar device or location — and to ensure the platform works correctly across different devices and browsers.

7 Sharing Your Personal Data

2agame does not sell, rent or trade your personal data. We share data with third parties only in the following specific and limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, the relevant payment provider (JazzCash, Easypaisa, Raast, your bank or card network) receives the information necessary to complete the transaction. These parties are bound by their own data protection obligations.
• Game providers: Some game data — such as session identifiers and wager amounts — may be shared with third-party game providers to facilitate gameplay and resolve disputes. Game providers do not receive your identity documents or full payment details.
• Platform infrastructure providers: 2agame uses third-party services for hosting, data storage and security. These providers process data only on our behalf and under our instructions. They are not permitted to use your data for their own purposes.
• Legal obligations: If 2agame is required by applicable law or a lawful authority to disclose certain data, we will comply with that requirement. Where legally permitted, we will attempt to notify you of such a request.

8 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a defined period after account closure. The retention periods for different categories of data are as follows:

When the applicable retention period expires, data is securely deleted or anonymised. Anonymised data — from which your identity cannot be determined — may be retained for longer periods for platform analytics purposes.

9 How We Protect Your Data

2agame applies technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. These measures include:

• Encryption in transit: All data transmitted between your device and 2agame servers is encrypted using HTTPS/TLS. This means data cannot be read by anyone intercepting the connection.
• Encryption at rest: Sensitive data — including CNIC documents and identity records — is encrypted when stored on our servers.
• Access controls: Access to personal data is limited to authorised 2agame staff who need it to perform their job. Access is logged and reviewed.
• Password hashing: Your account password is never stored in plain text. It is hashed using a modern one-way algorithm so that even 2agame staff cannot read your password.
• Suspicious activity monitoring: Automated systems monitor for unusual login patterns, unexpected withdrawal requests and other indicators of account compromise.

10 Your Privacy Rights

As a 2agame account holder, you have the following rights regarding your personal data. To exercise any of these rights, contact us using the details in Section 13.

11 Children and Underage Players

2agame is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, do not attempt to register an account or use the platform.

If 2agame becomes aware that personal data has been collected from a person under 18, the account will be closed immediately and all data associated with that account will be deleted, with any deposited funds returned to the originating payment method. If you are a parent or guardian and believe your child has registered on 2agame, contact us immediately at the address in Section 13.

12 Updates to This Privacy Policy

2agame may update this Privacy Policy from time to time to reflect changes in the platform, applicable legal requirements or our data handling practices. When we make material changes, registered account holders will be notified — either through an in-platform notification or by email to the address on file.

The most current version of this policy is always available at this page. The "last updated" date at the top of the page reflects the date of the most recent revision. Continued use of 2agame following notification of an update to this policy constitutes acceptance of the revised terms.

13 Contact Us

If you have questions about this Privacy Policy, want to exercise any of your privacy rights, or have a concern about how your data is being handled, please get in touch with the 2agame support team:

You may also find answers to common questions on the FAQ page. For details on how we handle responsible gaming, visit the Responsible Gaming page.